HiBean Documentation

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Using the Same Device Across Platforms ​

If you added a device on one platform (or it synced from the cloud) and then see “Bluetooth not configured”, “Not configured”, or a prompt to update the Bluetooth identifier on another platform, this is usually expected — not a hardware failure.

This page explains the cause and setup steps.

Bluetooth Identifiers Are Platform-Specific ​

Different operating systems can assign different “identifiers” to the same Bluetooth device (also influenced by privacy and OS limitations). To keep connections reliable, HiBean stores a separate Bluetooth identifier per platform.

So:

  • Your device can sync to a new platform (you can see it in the device list)
  • But the new platform may not have the correct Bluetooth identifier yet, so HiBean asks you to configure it

Common Timing ​

  • You sign in on a new phone/PC and your device list syncs from the cloud
  • You added the device on platform A, then want to use it on platform B

Typical UI messages:

  • Connection status shows: Bluetooth not configured
  • A dialog asks to: Update Bluetooth Identifier
  • In device settings, the connection shows: Not configured

Setup Flow ​

  1. Open HiBean → go to Devices → open the target device.
  2. Go to the device Settings page.
  3. Find Connection Type / Connection Settings:
    • If you need to switch methods, select the target method in Connection Type first
    • Open Connection Settings and follow the configuration flow (e.g., scan and pick the device)

After that, the device should connect normally on this platform (usually a one-time setup).

If you want to switch connection types (BLE/SPP/Serial/Wi‑Fi) or configure from device settings, use the guide below.

Update Connection Settings (switch / re-configure) ​

Alternative: Configure from Device Settings ​

  1. Open the device detail page → Settings.
  2. Find Connection Type / Connection Settings.
  3. Select the correct connection method (BLE / Classic Bluetooth / Serial) and complete configuration.

Windows Note (Classic Bluetooth / SPP) ​

If the device uses SPP (Classic Bluetooth Serial) on Windows:

  1. Complete Windows system pairing first.
  2. Then bind/connect in HiBean.

Guide:

macOS Note (Classic Bluetooth / SPP) ​

If the device uses SPP (Classic Bluetooth Serial) on macOS:

  1. When binding/updating the Bluetooth identifier, keep the device discoverable/pairable (otherwise the list may be empty).
  2. If pairing prompts appear (PIN / numeric confirmation), follow the prompts to complete pairing.

Guide: